IT Business Systems Manager

IT Business Systems Manager – Castle Donington

Mediq UK are a supplier of healthcare consumables, healthcare equipment, cleaning, and hygiene products, as well as healthcare devices to hospitals, care homes, and other facilities serving the healthcare sector in the UK.

Mediq are an International healthcare company with leading market positions in 13 countries. Our global head office is located just outside Utrecht, the Netherlands. We have more than 2,500 employees and we are committed to improve healthcare outcomes and the affordability of care.

We are recruiting for a IT Business Systems Manager to join our IT team in the UK. This is a pivotal role in leading business systems initiatives and change. Reporting into the Head of IT, this role will act as a bridge between business operations and IT, overseeing the development, implementation and optimization of business systems and software across the organisation.

Responsibilities:

• Work closely with the Head of IT to develop and implement the organization’s business systems strategy.
• Assist with the deployment, integration, and optimization of new business systems or upgrades to existing systems.
• Work closely with internal IT teams and external vendors to ensure systems are fully operational and secure.
• Establish and manage the PMO for business systems projects, ensuring alignment with organizational goals, adherence to project management methodologies, and effective resource allocation.
• Ensure all projects are completed on time, within scope, and on budget.
• Develop project documentation including roadmaps, status reports, and training materials.
• Develop and implement change management strategies to facilitate smooth transitions during system upgrades and new implementations, ensuring stakeholder engagement and minimizing resistance.
• Oversee the management of business systems, ensuring they are optimized for performance, reliability, and security. Proactively identify areas for system improvement and propose solutions.
• Collaborate with key stakeholders to assess system needs and provide tailored solutions, gather requirements, prioritize initiatives, and communicate project progress effectively.
• Deputise for Head of IT when required.
• Facilitate communication between business users and IT to ensure a seamless understanding of requirements and capabilities.
• Ensure data integrity across business systems by implementing best practices for data governance.
Generate reports and analytics to support business decision-making.
• Manage system access and security protocols, ensuring compliance with regulatory standards.
• Vendor Management: Manage relationships with software vendors and service providers to ensure quality service delivery.
• Budget Management: Assist in developing and managing the budget for IT business systems.
• Continuous Improvement: : Identify opportunities for system enhancements and implement changes to improve efficiency and effectiveness.

What are we looking for? 

We are looking for someone with a strategic mindset who is able to manage key stakeholder relationships and have a strong understanding of business processes and workflows. You will have project management experience and be able to develop and implement change management strategies across the business.

• Ideally Batchelors degree qualified or higher in a relevant business related discipline
• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• Experience in IT management, business systems management, or related roles, with a strong focus on project management and change management.
• Experience with enterprise business platforms, (e.g., ERP systems, CRM software, WMS, TMS, eComm platforms, data analysis tools,
• Proven track record of leading cross-functional teams and managing complex projects.
• Project Management Certification: PMP, Prince2, or equivalent certification preferred.
• Experience with cloud-based solutions (e.g., SaaS applications).
• Strong leadership skills with the ability to influence and guide teams through change.
• Detail-oriented with a strategic mindset.
• Familiarity with database management and data governance frameworks.
• Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.
• Outstanding communication skills, capable of bridging the gap between technical and non-technical stakeholders.
• Proactive and adaptable, with a strong commitment to achieving project goals and improving business processes.

Benefits

• 25 days holiday plus bank holidays
• Company Car or Car Allowance
• 4x Life Assurance
• Pension scheme
• Sick Pay
• Cycle to work scheme
• Employee Assistance Programme

Please note that this job description is not exhaustive and additional duties may be assigned as needed.